Shipping, Returns, & Warranty
We will replace your piece if you experience any defects in quality, receive a different design than what you ordered, or if it tarnishes or loses its color—no matter how long after ordering. You can also add an extended lifetime warranty that covers any breakage, even if it was your own fault.
Shipping:We strive to process all orders within 1-2 business days. Once it has shipped, the average delivery time is 4-10 business days.
For orders that involve personalization (letters, symbols, etc...), dispatch takes a bit longer as these items are made to order.
If you choose priority processing as your shipping option, your item will be fast-tracked to the front of the line to be created first and sent out within 24-36 hours, the shipping method itself is not faster; priority processing is just about the customization process.
When your item is sent, you will receive a shipping confirmation e-mail with a tracking number.
Returns:We have a 30-day money-back guarantee for all our items, which means you have 30 days after receiving your item to request a return. We will issue a full refund—no worries! Please get in touch with us to send an item back, and we will assist you from there.
- All products must be returned within 30 days of receipt.
- All products must be unworn and unwashed.
- We will cover return costs as long as items are in original condition—and you will receive a full refund of the amount paid to us to your original payment method.
Did you write the wrong address or make a mistake during the customization process? We can change it, but only if your order has not been shipped out yet.
Money Back Guarantee
We have a 30-day money-back guarantee for all our items, which means you have 30 days after receiving your item to request a return. We will issue a full refund— no worries! Please get in touch with us to send an item back, and we will assist you from there.
- All products must be returned within 30 days of receipt.
- All products must be unworn and unwashed.
- We cover return costs as long as item is in original condition—and you will receive a full refund of the amount paid to us to your original payment method.
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FAQs
How long will it take to receive my order?
We strive to process all orders within 1–2 business days. Once it has shipped, the average delivery time is 4–10 business days.
For orders that involve personalization (letters, symbols, etc...), dispatch takes a bit longer as these items are made to order.
I'm worried about the quality. How does the money-back guarantee work?
We’re so confident in the quality of our pieces that we offer a money-back guarantee on all of our products!
If your piece ever breaks, wears down, or if you’re unhappy for any reason within 30 days of purchase, we’ll replace it at no cost to you.
My order has arrived wrong, what should I do?
We’re sorry that happened. Mistakes can occasionally occur. But don’t worry—just reach out to us, and we’ll send you the correct piece free of charge.
Do you have a warranty?
Yes! We will replace your piece if you experience any defects in quality, receive a different design than what you ordered, or if it tarnishes or loses its color—as long as it is 30 days after receiving your order.
You can also add an extended lifetime warranty that covers any breakage, even if it was your own fault.
Is it waterproof?
Yes! It's designed to never fade or lose its color—even when exposed to sweat, heat, the shower, sea, or pool.
Can I track my order?
Yes, all orders are shipped with a fully trackable method. You can enter your order information to track your shipment.
What materials do you use?
Our pieces are plated with real 18k gold or high-quality 316L stainless steel. They will never fade or lose their color—even when exposed to sweat, water, or heat.
Is it giftable?
Yes! In fact, this product is perfect for gifting — one for you and one for your partner.
What payment methods do you accept?
We accept most commonly used payment methods. If you're unsure if your method is accepted, contact us.
When does the site-wide offer end?
It’s ending soon, so be sure to take advantage of it while you can!
Customer Reviews
I’ve gotten so many compliments on this necklace, it catches the light beautifully
This piece is absolutely stunning and has quickly become my everyday go-to
Bought this for my sister’s birthday and she hasn’t taken it off since
Wore it in the shower, at the beach, and still no signs of tarnishing
So impressed with the quality—feels way more expensive than it is
